FAQ

FAQ

Buying

Why should I use berry Art to purchase works?


Berry Art only permit fully vetted artists that have agreed to our strict terms and conditions to list their artworks for sale. Berry Art allow buyers to contact not only our support team but to allow our buyers the unique opportunity to engage with and receive responses from our artists. Lastly, we pride ourselves on the unparalleled quality of our service and quality of the artworks – all of which gives you total peace of mind.




How can I get more information about a work?


Click the Contact Us link in the footerto initiate a conversation with the seller. Please mention the name of the artist and the specific artwork(s). Personalize your message, sharing information about your collection and questions about the artwork you are interested in. Within 1–3 days, you will receive the sellers response, sent from our Berry Art email address.




What are the additional costs, such as shipping and framing?


There are no additional costs including shipping costs over the price shown on Berry Art for delivery anywhere in Australia. See International Buyers section for further details when buying from overseas. If the artwork is framed and or ready to hang, this will be shown on the art page. We do not provide a framing service as this time.




Can I negotiate for works on Berry Art?


The selling price is always set by the artist. We ask that they consider a fair price to reflect the worth of their works and consider that the price is firm and not negotiable. If multiple works or high value items are being considered, we will present all reasonable offers to the artist from collectors. Click on the Contact Us button in the footer, personalizing your message, stating the offer and work(s). Offer’s made are non-binding on the collector and will only become a sale on payment for the artwork.




I purchased a work marked “For Sale”, but the transaction failed with Berry Art responding that the work is unavailable. Why did this happen?


We encourage our artists to keep the inventory they list on Berry Art as up-to-date as possible. However, these updates are not automatic, and it may take an artist a few days to remove an artwork or mark it as sold. If the work you inquired on is no longer available, we encourage you to ask the artist if they have other available work, if not, to keep you informed should they acquire anything by the artist in the future.




How can I ensure authenticity of artworks?


When considering a potential purchase, you should feel comfortable that the artwork as displayed on Berry Art is the authentic artwork of the artist. Each artist is required to agree to terms that ensure a commitment that when they list an artwork that the details are correct and provide full disclosure. Berry Art cannot guarantee that all artist works are always in compliance with our terms and conditions but if a breach occurs, a full refund will be provided, and the artist will be immediately removed from our site for any breaches.




I am hesitant to purchase an artwork “sight unseen”. Can I return the work if I do not feel as strongly about it when it arrives?


For many collectors, seeing and experiencing an artwork in person is a decisive step in the acquisition process. However, when considering a purchase from an artist who may be halfway across Australia it can be difficult, if not impossible, to schedule a visit to view the work in person.

For this reason, we give you a full week (seven days) from the time you receive an artwork to decide if you’d like to return it. No questions, no hassles. If you decide to return your piece, simply let us know and we’ll make it happen. Upon processing your return, we’ll issue a full refund for your purchase. All we ask is that you pay the cost of return shipping in Australia. Unfortunately for international sales (outside Australia) we are unable to accept returns




I don't live in Australia and want to purchase, is this possible?


Yes, we sell all artwork to any country in the world. There is a small additional charge and details can be found by looking at the Deliveries section in this FAQ.





Collectors

What medium is best for me?


Like most things that are visual and provide personal enjoyment, the beauty is in the eye of the beholder. A summary of some of the pros with different mediums as follows. Oils refracts the colour pigment in the paint for a beautiful, rich glowing colour. They are great for realism, blending and detail, oil can also be used for experimental and playful methods of abstraction. Acrylics come in a wide variety of products to customize paint and to personalize preferences in surface absorbency, texture and sheen. Fast-drying acrylic paints are great for layering while slow-drying acrylics imitate the look and feel of oil. Paints are available in varying consistencies (viscosity), so acrylics can imitate both watercolour and oil in look and feel. Acrylics can be as thin as ink or thick and heavy bodied for textural effects. This medium offers the widest range of possibilities and is now considered more archival than all other mediums. When used correctly it will not crack or yellow, and fully cures in about two weeks. It can be used in conjunction with many other mediums such as creating a fast-drying underpainting for use under oil paint. Watercolours naturally create transparency. This medium’s water-soluble nature allows for some changes even after it has dried. Chalk Pastels are actually a drawing medium. But finished works in pastel are often referred to as paintings. Drying times are not an issue when working with pastel, making it portable and an excellent choice for working outdoors. Good quality pastels can produce a unique and luscious sheen in the final surface. Colours come in a wide range and can be blended and mixed directly onto the surface. Mixed Media is the combining paint and painting mediums with other materials expands possibilities and adds an immediate contemporary appearance. It also includes wall hangings such as threaded works and acrylic resin. Limited Edition Photographs are realistic and tell a story




Can I pay for artwork over time?


Not Yet. We are in discussions with companies who provide payment terms but have not agreed to an arrangement. This is in order to keep our commission to artists the lowest in the industry (in most cases half that of our competitors!), we can't justify the additional cost to BerryArt at this time.
How do these systems work? For example, you pay a minimum of 10% deposit upfront. The remaining amount gets divided into 9 equal installments over 9 months. For example, if you want to purchase an artwork priced at $5000 and want to pay $1000 (minimum $500) now, the remaining $4000 will be split into 9 equal installments of $444.44. If you're thinking that this is a MUST offering by BerryArt, please send us an email at info@berryart.com




I want to buy a similar artwork that has already sold...


We are sorry that the artwork you like has sold but not to worry as many of our artists work on commission and may be able to create a work just for you. Please contact us using our Commissions and fill in the form. Instructions are available here.




How does GST apply to my purchase?


Berry Art acts as an agent to the artist, to facilitate the sale of artworks via the Berry Art website. Where an artist is registered for GST an invoice showing the GST applicable on the sale @ 10% will be sent on completion of the purchase. If an artist is not registered for GST, a GST free invoice (NIL amount) will be sent on completion of the purchase.




How do I start collecting art?


The National Association for the Visual Arts names the following six steps for collecting art: Now is an amazing time in the artworld with so many exciting new Australian artists producing fantastic works, and importantly, at very affordable prices. With so many outlets, whether they are online, in physical galleries, or as part of a wider festival, there’s no excuse to be less informed about art than say music, films or books! Where do you start when looking to build up an art collection? You’ve got your sofa and a stylish lamp, there just needs to be something interesting on the walls - and ‘that’ Ikea poster of a New York skyline definitely doesn't cut it. It’s never too late to start buying art and it can be done on any budget. I started when I was a university student with just $50. Now, as the years have gone by, each piece I own reminds me of different stage of my life, and my walls are now filled with beautiful and interesting artworks. When buying art, think about these things... 1. Don't be intimidated Start by visiting galleries and museums, big and small, and spend time “just looking”. Join a guided tour – a cheap and easy way to learn. Ask yourself what the artist is trying to communicate and what the curator wants you to see and learn about the collection. Isolate what appeals to you most, and what lingers in your mind days later. Auction houses can be good, but probably better for those who know what they are looking for, as it tends to feel like an up market garage sale as nothing is curated. Remember to keep a set price when bidding to wealthy. This is a similar experience of most people I know, including very serious I collect art and I am certainly not collectors, who all began their collections with less than $1,000. Big fairs such as Sydney Contemporary Art Fair and Melbourne Art Fair can seem daunting, and the art may not look its best crammed into booths. However, you get a lot of great work under one roof and a range of entry level pieces right up to the kind of artworks only bought by Russian billionaires. It’s also a good chance to talk to the dealers directly. The smaller art fairs are of course perfect to find the emerging artists and for picking up more affordable works. Auction houses can be good, but probably better for those who know what they are looking for, as it tends to feel like an up market garage sale as nothing is curated. Remember to keep a set price when bidding to keep you in check. Make sure you really study the condition of the work, some things are cheap because bargain. Don’t forget there is usually a buyer’s premium added on top of the price stated, so make sure you budget for that. Art school degree shows are good for finding really fresh talent, but you certainly can’t guarantee that the artists become known, let alone the works appreciating in value over time. Yet, it’s not all about the money, right. 2. Medium Decide if you are going to limit your collection to a medium, theme or category. By limiting your focus you can become more knowledgeable and quicker. Perhaps you’ll decide to only buy works made out of plastic, or perhaps concentrate on art that reflects urban culture. The alternative of course is to just adopt the notion of “I buy what I like”, without any consideration as to how the individual pieces work with one another. Whichever way you approach it, as your collection builds it will start to reveal your personality. 3. Start small Starting small with etchings and limited edition print or works on paper is a great beginning. Never underestimate the smaller artworks, especially work on paper, as it’s often the birth of a larger work. Paper is considered a lesser form than canvas and usually costs much less, however depending on the work and the artist this is not always the case. 4. Collect with Passion While it’s an exciting prospect to think that the artworks you buy could increase in value over time, let the heart rule, not the head! It may come as a surprise that the biggest art collectors buy with their eyes, not their ears. The most fashionable art is not necessarily the best, so try to ignore the hype. Use your own judgment. Worry about the art, not the noise surrounding it, which often just serves to inflate prices. 5. Hard Work Like any hobby or activity, hard work and attention to detail produces great outcomes. Sign up to e-newsletters, join museum support groups, visit art fairs and attend events such as Art Month and the Biennale of Sydney. Bring your friends and family along makes it fun and enjoyable day out and talk about amongst your friends. 6. Budgeting Art collecting can become an addictive pursuit, so try to set yourself a realistic annual budget relevant to your means and do the best you can to maximise results. Herb and Dorothy Vogel - a postal clerk and a librarian - two modest people that just loved collecting art, eventually filled their one-bedroom, Upper East Side apartment with over works of art by some of the biggest names in art history. Copyright NAVA




Any tips on how to hang my art?


If you’re trying to make a good first impression with your place, know that nothing says sterile and boring like blank walls. A few pieces of manly art or virile photos hung and displayed tastefully will liven things up and give you a chance to show some of that stellar personality of yours. And even if you don’t much care for wall art yourself, your significant other likely does; being asked to hang something up may be perhaps the world’s most common “honey-do.” Can you, ahem, nail this task? While not necessarily an exact science, knowing some basics about wall hangings, and where to place prints on the wall, will ensure that your home has charm that will knock the socks off visiting dates and parents, and greatly please your main squeeze. All of this is much easier with two people, so grab a friend, and get to it! Choose Your Method From left to right: nails, picture hook, wall plug anchor, toggle bolt anchor. Before hanging a picture, you have to choose how you’re going to hang it. This is predicated mainly on three things: size/weight of the picture, the hanging options present on the picture (i.e. wire, ring, sawtooth hanger, etc.), and wall material. For most prints and most walls, standard nails or picture hanging hooks work just fine. Many experts recommend using anchors when putting any print on drywall with no stud, but honestly, I’ve hung tons of pictures with just nails, and I’ve never had an issue. Another newer option is the Monkey Hook; no tools needed, you just push it into the wall and the large hook sits on the back of the drywall, securing it in place. I’ve not personally used these, but have heard excellent reviews. For small prints, one nail/hook will often do the trick; for medium-sized prints you might be able to get away with just one, but using two nails/hooks will be more secure and more likely to stay centered For large prints or especially heavy frames, this is when you’ll want to use some kind of anchor if going into drywall with no stud. There are two primary types: plastic wall plugs and heavy-duty toggle bolts. Toggle bolts certainly carry the most load capacity, but also do the most damage to your wall, as you need to drill a good-sized hole first. If the placement of your heavy print lines up with a stud (the 2x4s in the wall, found with a stud finder), a heavy-duty nail often does the trick. For canvas prints, and other very lightweight prints, you can even use 3M poster hangers that utilize either plastic hooks or velcro strips, and come with the benefit of not marring your walls. I also use these when hanging images on brick walls — much easier than drilling into it. Picking the Perfect Placement Choosing where exactly to hang your picture is one of the most commonly flubbed parts of this task. You first need to decide on which wall or space your image is going to be hung. In that space you’ll want to measure across to find the centre and mark it with pencil or painter’s tape. You then need to decide how high the print will be on the wall, which is where many people go wrong. As a general rule, the middle of the print should be at about eye level. Obviously, everyone’s eye level is different, so for the sake of ease, most experts call that 150-165cm. Mark this as well, and when matched up with your horizontal halfway point, you’ll know right where the centre of your print should be. If You’re Doing a Gallery Wall The gallery wall in our little boy’s nursery. You’ll notice that for the most part, we spaced the frames out evenly from each other. There are some exceptions where a certain frame didn’t cooperate, but this method allows for creativity in crafting the ultimate shape of your gallery. While not centred horizontally on the wall, the middle line vertically is right at eye level. The nice thing about a gallery wall is that it offers a little more room for creativity; the hard part is that you’re tasked with precisely hanging multiple prints so that it looks pulled together. Experts recommend treating the entire gallery as a single print when deciding on wall placement. This is more true for height than for width; while you do want the middle of your “unit” to be about eye-level, galleries don’t necessarily have to be centred horizontally if you’re going for some creative flair. Galleries (or any arrangement of multiple prints, for that matter) don’t have to form a perfect shape, but it’s a good rule of thumb to keep prints evenly spaced from each other. They don’t have to be, but for most guys, it’s an easy guideline to follow. Most of the prints shown above are evenly spaced on all sides, but there are a couple exceptions where a particular frame wouldn’t cooperate. Just do the best you can, and take advantage of a lady’s touch if possible — they have a better eye for these things, or at least care more about the final result! To make life easier, cut out pieces of paper that exactly match all your frames. Using painter’s tape, lay out your entire gallery on the wall before placing any holes. Then simply move from one piece of paper to the next, replacing it with the real thing, roughly using the steps outlined below. It’s admittedly tough to do, but the effect is worth it. Hanging the Picture Now that you have the perfect spot picked out, you first need to do some more measuring and also some taping.
There are numerous methods to measuring and marking where your print will go — each with their pros and cons. I’ve found using painter’s tape, specifically to mark the top edge, to be the best combo of quick/easy and exact. First, have your handy dandy helper hold the picture up to where you’ve decided it will be — that is, place the centre over the mark you made when deciding on placement. Then put painter’s tape along the top edge, making sure to go the entire length of the frame and a little bit beyond. Once placed, put pencil marks on the tape to note the edges of the frame. From there, measure and mark where your nails/hooks will go along the horizontal plane. If using one nail, measure the width of the frame and split the difference. Above, my frame is a lightweight two-foot-long canvas, so I’m placing a mark at one foot. If using two nails, divide the length into thirds. Once you’ve marked that, you’ll then need to measure down, on the print itself, from the top of the frame to where the nail/hook will be. If the print has a wire, pull it taut; if it has d-rings or sawtooth hangers, measure to where the nail will sit. On my canvas here, it came to 1.5″. Next, it’s as simple as measuring that same distance down from the halfway mark in your tape, and hammering a nail or drilling for an anchor. Once the print is hung, use a level (either analog or on your phone — there are tons of great apps!) to ensure its evenness. Then you can enjoy a beautifully hung print! COPYRIGHT Jeremy Anderberg | July 28, 2015





Commissions

How do I arrange a commission


In art, a commission is the act of requesting the creation of a piece, often on behalf of another. Artwork may be commissioned by private individuals, by the government, or businesses.

Request a completely new piece or use an existing piece of art as inspiration. Art Berry have artists that can help create what you want, using your medium of choice, in the size you need.

Pricing: A lot of our buyers ask about pricing and how much they should offer to pay. We don’t provide pricing on our website as there are too many variables from both the artist and buyers perspective, such as how experienced the artist is or the complexity of the painting. The starting point is to select an artist where their works appeal to you and then click on “Commissions”. Note that not all artists do commission work and if not, they will be no option shown.

When you click on CONTACT US, highlight Commissions. Then provide sufficient information including the artist(s) name. This will allow the artist to determine if they can complete your desired work and provide you with an estimated cost. Matters to consider include:

Subject: e.g. an Australian outback with gum trees and a kangaroo near a watering hole

Medium: e.g. Oil, watercolour, crayon, etc.

Specific Colours: (if known)

Approximate Dimensions: height and width

Other helpful information: e.g. age grouping, intended room and type of home, style of painting (impressionistic, realistic, etc.)

Please don't forget to include the artist name when contacting us.





Deliveries & Returns

How It Works


Once you have completed your purchase of an artwork through the website, we contact the artist and they will ship out the item within 3-5 working days (depending on the location of the artist). You will receive an e-mail notification with the tracking number of your parcel once the order has been shipped. Your artwork should arrive approximately 5-7 working days after your purchase, depending on where you live in Australia. Not all artists offer their artworks framed, please check in the item description or options.




Unframed or framed works


Please note that unframed artworks will be delivered to you rolled up in a cardboard tube, ready for framing, unless otherwise specified. All works on canvas including those that are framed will be carefully wrapped and sent to you as completed




Can I collect works in person?


This depends on where you live. Our artists live in various places around Australia. In certain cases a collection service can be arranged with the artist, subject to payment having been made in advance. However, items must generally be delivered by courier or mailed through Australia Post. In the case of a pop up exhibition we do ask that anything purchased during the exhibition be collected at the end of the exhibition.




International deliveries?


Yes we do! The international shipping cost is added to the list price of an artwork when completing the purchase. It is possible to see the cost by clicking an "International Shipping" (purple button) when looking at the details of an artowrk. If your country is not listed, please email us. We ONLY use DHL for all international shipping.




Can my order be delivered to a P. O. Box?


We are unable to deliver to a P.O. Box. Please ensure that you specify a valid residential or business address during check out.




Does someone need to be home to accept delivery?


Yes, all deliveries take place between Monday and Friday during normal business hours. It is necessary for someone to be available to accept the delivery as we ask our artists to use a secure courier who requires a signature as proof of receipt. For your convenience, we recommend having your order sent to your work address if being at home during business hours is not an option. Furthermore, our carriers provide a door-to-door service, which does not include carrying the items inside, placement, or removal of packaging. If your order includes larger items, we suggest having an additional person at the delivery address to assist with the placement of your items inside. We are unable to redirect orders once items have been dispatched.




When should I expect delivery?


Typical delivery times are as follows: 2 – 5 business days (same State) 3 – 5 business days (Other State but same coastline) 5 – 7 business days (Other locations) Please allow for an extra day or two for all rural deliveries. Please note that these time frames are estimates only.An artist registering with Berry Art will be required to have an ABN and then inform us if they are registered for GST or not.




What if damage occures during shipping?





Returns


We want you to be completely happy with your purchase. If you don't like your artwork, we have a 7 day cooling off period. Within this period, you can return the artwork to us for an exchange or full refund. You must email us within 7 days of receiving your artwork stating that you wish you return the artwork. Shipping and insurance of the artwork back to us is at your own expense. We must receive the artwork back in the same condition you received it in order to receive a refund or exchange.





Gift Vouchers

Can I purchase a gift voucher?


NOTE: Gift Vouchers will be available for purchase from April 2019 If you would like to allow your art-loving friends to choose their very own piece, a Berry Art gift voucher is what you need! Gift vouchers are mailed directly to the receiver, making them instant and convenient gifts. We'll hand-write your personal message, and post the voucher in a Berry Art branded envelope. Perhaps best of all, delivery on artworks is free, regardless of the size of the order. So your gift doesn't come with hidden charges! And remember, each time an artwork is purchased through Berry Art, you’re supporting the work of an emerging Australian artist. A berry special gift!





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